RETURN POLICY

DRESS SHIRT ALTERATIONS AND REMAKES

HANÕI TAILOR is committed to helping you get the perfect fitting dress shirt. Custom fit shirts can be tricky, and getting everything perfect on your first try doesn’t always happen. In the case that you don’t 100% love how your first shirt fits, we’re more than happy to provide one complimentary alteration or remake.

HANÕI TAILOR excel at making alterations and remakes quick and hassle-free. Our customer care staff provide information to help you understand your fit issues and make the necessary adjustments, but if you need some help, or just want a second opinion about something, please send us an email to service@hanoitailor.com or call to our hotline (+84) 12 0202 5555.

After your alteration is processed, an updated size will automatically be saved on your profile for future orders.

Alteration and remake requests must be initiated within 15 days of when you received your shirt. After an alteration request has been submitted customers must return the original shirt to the following address.  (Note: Customers are responsible for return shipping costs.)

CUSTOMER CARE DEPT.

HANÕI TAILOR VIETNAM

Suite 1416, Level 14 T2, Euroland Bldg.,

Mo Lao, Ha Dong, Ha Noi, Vietnam







RETURN OR EXCHANGE FOR CREDITS

If you’re not 100% satisfied with your order, you may return it for a full refund or webshop credit points.

To receive a full refund, shirts or products must be returned within 30 days of when you purchased them. Beyond 30 days, you may return any product or shirts for webshop credit. In order to receive a refund or store credit, items must not be damaged, excessively worn or have been further altered.